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Processing

Please allow 1 to 3 business days for us to process and ship your order. Orders placed after 4pm EST (1 pm PST) will be processed the next business day. All orders are shipped via UPS or USPS and International orders are shipped via DHL or USPS International. Please note we do not ship or process orders on the weekend unless for special dates like Christmas, Valentine's Day, or Mother's Day.

Tracking Number

Once your order has been shipped, you will receive an email or text message (carrier or data rates may apply) with your tracking number. Once you receive a tracking number please allow up to 24 hours for it to enter the carrier’s system and update; once the tracking is updated you will be able to see shipment status and history. Packages will be delivered Monday to Saturday.

Change of Address

The shipping address can only be changed if the order has not been fulfilled. If the order has been fulfilled, we advise reaching out to the shipping carrier for an alternate delivery address.

Order Cancellation

Due to the fast nature of our supply chain and logistics, our warehouse and  specialists begin working on your order right away. For this reason, we're unable to accept any order cancellations. 

Our Commitment

We strive to uphold the highest level of quality customer care. It is our ultimate goal at Goods and Essence® to create life-long customers and will do everything in our power to ensure that your experience with us is one that makes you comfortable and confident to shop again.